Two excellent points. I would like to see us stop referring to the patients as customers. They are not customers, they are PATIENTS. By forcing the doctors to give them want to keep them happy you are completely negating all the years of medical school and specialized training that doctors have to learn how to diagnose and appropriately treat people who are ill and injured. If all we want is for them to be happy we don't need doctors or nurses, we can just sit a housekeeper at the front desk with a stack of pre-signed prescriptions for Vicodin and antibiotics and work excuses and have them hand them out to whoever asks that way we will be taking care of the long wait also. Join discussion...